Returns & Refunds


  1. Buyer may return defective Goods for replacement or refund (as elected by Seller) within 30 days of purchase.
  2. Subject to Seller's reasonable approval, Buyer may return for credit within 30 days of purchase non-defective Goods the sales price of which, together with the sales price of any other non-defective items previously returned to Seller by Buyer, do not exceed 2% of the aggregate sales prices of all non-defective products purchased by Buyer from Seller.
  3. Non-defective, special order products are normally not accepted for return; other returns are handled on a case-by-case basis in Seller?s sole discretion.
  4. All returns must be accompanied by an authorized RMA number, which is valid for 15 days after the date of issuance, and returns of non-defective normally stocked items in resalable condition will be accepted for credit subject to a restocking charge of no less than 15% of the sales price.
  5. A Return Material Authorization (RMA) number must be obtained for all returns. Please contact eSISO RMA for assistance.